Sometimes a member may need to cancel a transaction. Only the seller can cancel an order from TaoShop.io; if you are the buyer who wishes to request cancellation, please contact the Seller directly via Message.

The seller can cancel a transaction if the cancellation complies with all TaoShop policies.io, including our Anti-Discrimination Policy and applies one of the following:

Order payment failed: The seller may flag the buyer for unreceived payment, refund or cancelled payment.

The order payment was successful and one of the following is true:

• The seller has agreed to the buyer's request for cancellation of the order before dispatch and has refunded the full amount to the purchaser.
• The seller decided to refuse the service to the buyer and the seller refunded the full amount, including the postal fee.
• The buyer did not receive the ordered item(s) and the seller refunded the item. The refund is optional, unless the buyer pays with TaoShop.io Payments, in which case you will need a full refund.
• The buyer and seller agree that the buyer can return the goods to the seller for a refund. The seller has received a return and a refund to the buyer for that item. The refund is optional, unless the buyer pays with TaoShop.io Payments, in which case you will need a full refund.