We offer several shipping methods for you to choose from:
Standard shipping - 3 to 5 business days
Express delivery - 1 to 2 business days
International shipping - 7 to 14 business days
However, there are also cases where delivery takes longer but only occurs in force majeure situations as follows:
+ The shipping staff cannot contact the Customer by phone so the goods cannot be delivered.
+ The delivery address you provided is incorrect or difficult to find.
+ Partner shipping units providing shipping services for the company are slower than expected, causing delivery delays.
+ Natural disasters, fires...
Shipping costs are calculated based on the weight of your order and the shipping method selected at checkout.
You can see estimated shipping costs in your shopping cart before completing your purchase.
The shipping service will be responsible for the goods and risks such as loss or damage of the goods during the transportation process to the customer.
The customer is responsible for inspecting the goods upon receipt. When you discover that the goods are damaged, scratched, broken, dented, or have the wrong design compared to the goods ordered, sign to confirm the condition of the goods with the delivery staff and notify us immediately for resolution. decided.
After the customer has signed to receive the goods without making notes or comments on the goods, it means it is accepted and considered complete, we will not be responsible for return requests due to damage or scratches. scratched, broken, distorted, wrong goods, etc. later.
If the shipping service is designated by the customer or asked by relatives or friends to help move it, the customer will be responsible for the goods and risks such as loss or damage of the goods during the transportation process. In this case, the customer will be responsible for charges and related losses.
To serve the goods transportation process of the shipping unit, Thanh Phat VN Trading and Services Co., Ltd. commits to always include in each package: Sales invoice and related documents proving the product. belongs to the legal distribution rights of the Household.
Therefore, during the transportation process, delivery staff can present the above documents to prove the origin of the goods if requested by competent authorities.
Customer support
If you have any questions or concerns about shipping policies or your order, please contact our customer service department on 0339023296. We will be happy to answer support.
We hope that our shipping policy will help customers have the easiest and most convenient online shopping experience.
